Enterprise Chatbot (VAutomation)
Provide instant customer support and better target customers with promotions on different online marketing channels
Manage communications with customer on the all-in-one chatbot platform
- Have superior logic that can handle users’ questions no matter how complicated the questions are.
- Send the right message to the right target group in order to meet the customer demand better.
- Create answer patterns in various ways such as product details or promotions. Also, there are many forms available such as messages, pictures or links for more information.
- Connect to various communication channels: LINE, Facebook and web chat on one single platform.
- Can be incorporated with the existing enterprise's platforms (such as Customer Relationship Management or CRM), especially live chat for staff to take over the conversations seamlessly.
- Have the ticket management system that is connected to the user profile, which allows your support staff to quickly access customers information.
- See the in-depth data analysis on the standard dashboard.
- Retrieve summary report in charts and graphs that are easy to understand. The data is also available in CSV files or data on Excel.
Benefits
Cost-Saving
- Reduce costs on human resources for customer support, data analysis and marketing promotion
Simplicity
- Easy integration in existing enterprise's systems
- Communicate with customers from every channel on one single platform
Speed
- Support customers almost immediately and solve the problems at hand in a timely manner
- Help close a sale quickly and effectively
- Generate content and send messages to target customer in no time
Customization
- Customize chatbot's answer patterns and templates to suit each customer demand and communication channel
Productivity
- Provide customer insights that allows you to offer products that suit each customer more effectively
Expert service
- Expert consultation available 24/7
Type of business
Call centers
All businesses that have online channels
Online merchants
